Frequently Asked Questions
Everything you need to know about our high-precision laser technology.
What is the typical shipping timeframe for Monport laser machines?
Most orders are processed within 1-2 business days. Shipping for large laser cutters typically takes 5-10 business days via freight, depending on your location within the continental US.
Do Monport lasers come with a warranty?
Yes, all our machines come with a 1-year to 2-year limited warranty covering parts and technical support to ensure your business operations remain uninterrupted.
What software is compatible with Monport laser engravers?
Our machines are designed to be versatile and are compatible with industry-standard software such as LightBurn, RDWorks, and CorelDRAW.
Do you offer technical support for machine setup?
Absolutely. We provide comprehensive setup guides, video tutorials, and a dedicated US-based technical support team available via email and scheduled calls.
What is your return policy for electronic equipment?
We offer a 30-day return policy for unused equipment in its original packaging. Please note that return shipping costs for heavy freight items may apply.
Are Monport lasers FDA and CE certified?
Yes, all Monport laser machines meet strict safety standards and carry the necessary FDA and CE certifications for professional and industrial use.